About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
• Over 2.5 million happy travellers every year.

⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.⭐️

The Team

We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.

As a Driver Support Specialist, your mission will be to provide fast, empathetic, and effective support to our drivers, ensuring a seamless experience that reflects Welcome’s commitment to service excellence. You’ll be responsible for real-time issue resolution, proactive communication, and operational support related to bookings and policies.

You will be part of a newly formed driver-only support team, which means your ideas and feedback will actively shape the way this department operates. The responsibilities may evolve over time to support other driver-related projects (e.g. helping other teams with initiatives tied to driver engagement and onboarding).

Responsibilities

• Dedicated Driver Support: Act as the primary point of contact for drivers via in-app chat, email, and calls—delivering personalized, respectful, and efficient assistance. Deliver an exceptional, friendly, and personalized driver service experience to every driver, ensuring their needs and expectations are met with empathy and professionalism.
• Driver Communication: Clarify procedures, share updates, and offer assistance on pricing, transfers, platform features, and more. Acts as a vital contact point between Welcome and its drivers, fostering a positive and collaborative working relationship.
• Problem Resolution: Identify, assess, and resolve issues quickly and effectively, coordinating with other departments when needed.
• Knowledge Contribution: Share feedback with team leads to help build out internal knowledge bases, reporting systems and FAQs.
• Operational Collaboration: Escalate complex issues to City Ops, Recruiting, or Quality teams as needed—while ensuring a smooth hand-off for the driver. Assist Operations Department with side projects.
• Back Office: Handle offline tasks related to drivers performance and accounts. Identify trends and suggest improvements.

• Minimum 1 year of experience in a customer service or support role (experience in the technology industry preferred).
• Excellent verbal and written English communication skills. Additional languages are a plus.
• Strong organizational skills and the ability to multitask in a high-volume, real-time support environment.
• Empathy-first mindset with a commitment to respectful, human-centered communication.
• Excellent communication and interpersonal skills.
• Creative thinker and independent problem solver.
• Ability to effectively communicate with coworkers, customers/vendors, and management. Present a positive professional image to all levels of the organization, treating all with dignity, respect, and courtesy.
• A friendly and upbeat personality.
• Digital native/tech savvy: fluent in web and digital technologies.
• Previous experience in fast-paced customer support teams.
• Bachelor’s degree on a related field is a plus.
• Nice to have familiarity with tools like Zendesk, Slack, Intercom, or similar.
• A “doer” attitude with flexibility to take on new tasks as the team grows and evolves.
• Comfortable working in hybrid or remote setups with asynchronous communication.

• Vibrant and fresh work environment
• Flexible work-from-home policy
• +4 extra PTO, supporting work-life balance and personal well-being.
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• The unique opportunity to join “the next big thing” at ground level