About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
• Over 2.5 million happy travellers every year.

⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.⭐️

The Team

We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.

As a Destination Success Executive, you will play a pivotal role in ensuring the holistic success of all driver operations within assigned destinations, covering driver engagement, retention, community interaction, city-specific growth, differentiation, and signalling initiatives. The Destination Success Executive is a hands-on role, focused on community-building, growth, and differentiation initiatives by ensuring operational balance, enhancing destination performance through data-driven strategies, structured communication and targeted engagement initiatives.

Responsibilities

Local Market Intelligence

• Gather local market insights on driver behavior, legal requirements, and local trends.
• Track pricing and service models to refine strategy.
• Share market-specific insights with cross-functional teams.

Driver Retention & Performance

• Run retention programs to keep drivers engaged and high-performing.
• Analyze churn and refine incentive strategies based on impact.
• Maintain driver feedback loops and follow through on actions.

Driver Engagement & Community

• Build a strong driver community through events, forums, and updates.
• Serve as the communication bridge between drivers and ops teams.
• Track sentiment and escalate key issues when needed.

City Growth & Optimization

• Support destination growth with efficient, scalable strategies.
• Align with Acquisition and Live Ops to balance supply and demand.
• Identify local opportunities to enhance service offerings.

Differentiation & Value

• Monitor competitors and ensure our driver experience stands out.
• Promote new Product features and develop compelling value propositions.
• Identify driver-exclusive perks, rewards and benefits that build driver engagement.

Operational Signaling

• Ensure drivers receive timely, accurate operational updates.
• Collaborate with BI to build real-time performance dashboards.

• 3-5 years of experience in driver operations, retention management, engagement strategy, or a similar role within mobility/logistics. Experience in the Turkish Market will be considered an asset.
• Strong analytical skills, with experience in SQL, Excel, and Power BI for operational tracking.
• Proficiency in incentive structuring, driver communications, and engagement monitoring.
• Fluent in English & Turkish; additional languages will be considered a plus.

• Vibrant and fresh work environment
• Flexible work-from-home policy
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• The unique opportunity to join “the next big thing” at ground level

Interested? If we got you excited and you think you have what it takes to join a young, well-funded, and fast-growing startup, then just hit the "Apply for this job" button!