We're looking for an experienced Head of Collections & Asset Recovery to lead our collections function and own performance across delinquent accounts, debt recovery and equipment repossession.

This role requires strong hands-on expertise in B2C collections and a deep understanding of how to manage delinquency from early-stage intervention through hard collections and asset recovery.

Responsibilities

• Own the overall collections and recovery strategy and performance of the department
• Manage and develop the collections team, set targets, distribute workload and ensure consistent execution
• Own key KPIs including collection rate, delinquency levels and asset recovery
• Build and continuously improve strategies for soft and hard collections
• Define customer segmentation, contact cadence, escalation rules, payment plans and settlement policies
• Review delinquent portfolios, prioritize high-risk cases and identify opportunities to improve recoveries
• Manage equipment repossession and asset recovery, including internal processes and external partners
• Manage relationships with third-party collection agencies and other recovery providers
• Work closely with Operations, Customer Support, Analytics, and Marketing teams to implement changes
  
  

Requirements

• 5+ years of B2C collections / debt recovery experience, preferably in the United States, including significant experience managing delinquent customers
• 3+ years in a collections leadership role with responsibility for a team and portfolio performance
• Strong knowledge of soft collections, hard collections, settlements, payment plans, escalation and recovery strategies
• Experience managing large delinquent portfolios using segmentation and data-driven prioritization
• Strong understanding of collections KPIs and ability to identify the drivers behind changes in recovery performance
• Experience with asset recovery or repossession is a major advantage
• Experience working with third-party collection agencies, legal escalation or fraud/theft cases is a strong advantage
• Strong analytical, leadership and decision-making skills
• Fluent English (C1+)
• Russian language proficiency is a plus
• Availability during US Eastern Time business hours
  
  

Benefits

• Join New York's largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding
• Own an entire business-critical function with direct impact on profitability and loss reduction
• Work closely with founders and senior leadership
• Significant autonomy to build and improve collections strategy, processes and team performance
• Fully remote, full-time role
• Base salary from $5,000/month + performance bonus