Position: Operations Lead (Remote)

Location: Remote

Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.

Operations Lead — Role Overview

The Operations Lead is responsible for day-to-day operational performance across all store locations, with a strong focus on mechanics productivity, inventory management, logistics coordination, and cross-functional alignment. This role acts as a central point of coordination between stores, warehouse, logistics, and leadership.

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Core Responsibilities

Mechanics Performance Management

Track and analyze daily performance (points, KPIs, efficiency) across all mechanics

Maintain and update performance tracking systems and reports

Follow up directly with underperforming mechanics to identify issues and drive improvement

Provide daily performance summaries and insights to management

Support disciplinary processes (notices, attendance tracking, call-outs, etc.)

Assist with scheduling, coverage planning, and cross-location staffing

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Inventory & Stock Management

Own and maintain inventory tracking system for parts and accessories across all locations

Analyze stock levels, usage trends, and forecast demand Initiate and manage transfer requests between warehouse and stores Prevent stock shortages through proactive planning and communication

Support and oversee inventory counts and audits

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Logistics & Fulfillment Coordination

Plan and coordinate transfers of bikes, batteries, and parts between locations

Work closely with logistics to ensure readiness on both shipping and receiving sides

Monitor bike availability across locations and align supply with demand

Oversee movement of damaged bikes, batteries, and scrap

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Operations Oversight

Communicate daily with store teams to align on priorities and production targets

Assign workload to key locations (especially main warehouse/store with highest mechanic capacity)

Monitor repair flow, turnaround time, and operational bottlenecks

Ensure stores are properly equipped to meet demand and avoid lost sales

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Training & Onboarding

Onboard new mechanics on ERP basics and operational workflows

Train store managers on inventory tools and transfer request processes

Provide ongoing support and guidance on systems and procedures

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Cross-Functional Coordination

Act as a bridge between stores, logistics, procurement, legal, and leadership

Resolve operational issues and conflicts in real time

Support escalation handling and critical decision-making

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Asset Tracking & Reporting

Track decommissioned bikes and maintain structured reporting

Monitor fleet health, availability, and repair pipeline

Support leadership with data for operational decisions

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Account Management (B2B)

Manage key B2B client (DutchX) operations end-to-end

Coordinate repairs, logistics, and communication with client

Handle escalations and ensure service quality

Align internal teams to support client needs

Requirements

• Strong analytical thinking and data-driven decision making
• High ownership and accountability -Ability to manage multiple workflows simultaneously
• Clear and effective communication across different teams
• Problem-solving under pressure in fast-paced environment
• Operational planning and prioritization
• Basic training and coaching skills
• Experience with ERP systems and operational tools (preferred)
• Native/Fluent Russian speaker
• Excellent knowledge of English (C1-C2 level)
  
  

Benefits

• Strong analytical thinking and data-driven decision making
• High ownership and accountability -Ability to manage multiple workflows simultaneously
• Clear and effective communication across different teams
• Problem-solving under pressure in fast-paced environment
• Operational planning and prioritization
• Basic training and coaching skills
• Experience with ERP systems and operational tools (preferred)
• Native/Fluent Russian speaker
• Excellent knowledge of English (C1-C2 level)