Position: Service Manager

Location: New York

Company Overview

Whizz is an innovative e-bike/e-moped subscription service catering to delivery drivers in the US. We partner with leading companies like DoorDash and Grubhub, offering affordable $169/month rental subscriptions to independent delivery workers. In just three years, Whizz has grown rapidly, managing a fleet of 4,000 e-bikes across the US, achieving a remarkable 100% year-over-year growth rate. Our mission is to serve an underserved audience of gig workers, aiming to manage the largest electric two-wheeler fleet in the US. Our dynamic team of 150 people is expanding quickly.

About role:

We are looking for a hands-on, results-oriented Bike Mechanic Manager to oversee daily operations in our service department. The focus of this role is on leading a team of mechanics, maintaining high repair quality standards, and ensuring all bikes are serviced efficiently and on time. You'll be responsible for organizing workflow, managing inventory, and tracking KPIs to keep performance on target. This role requires a proactive leader who can balance technical expertise with strong people management and problem-solving skills.

Responsibilities:

• To lead the service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, setting an example for best practices
• To oversee and assign workload efficiently, ensuring 24/7 operations and maintaining a seamless flow
• To manage all aspects of repair workflow: intake, job prioritization, service parts management, timely completion, and quality checks
• To conduct performance evaluations for each mechanic, being the first point of contact for service-related issues among the team
• To manage general store tasks, including opening/closing, resolving POS and ERP issues, participating in marketing events, and attending ongoing staff meetings to improve department and company operations
• To conduct inventory management, ensuring stock levels are maintained, and perform monthly inventory audits of tools and equipment
• To place and manage inventory orders on a monthly basis
• To maximize rider-facing operational performance by providing help desk resources and technical advice to all service staff
• To detect and diagnose shop problems in structural and social interfaces
  
  

Requirements

• Proven experience in training
• Proven experience in managing technical teams or repair operation
• Strong analytical skills and proven problem-solving abilities with attention to detail
• Excellent communication skills with the ability to interact effectively with riders and team members
• Must be able to work as business dictates, including weekends
• Experience with electric bicycles or bicycle mechanics is a strong plus, but candidates with broader technical repair or maintenance backgrounds are also encouraged to apply