Job Title: Operations Supervisor

Location: Remote

Job Type: Full-time

Company Overview

Whizz is an innovative e-bike/e-moped subscription service catering to delivery drivers in the US. We partner with leading companies like DoorDash and Grubhub, offering affordable $169/month rental subscriptions to independent delivery workers. In just three years, Whizz has grown rapidly, managing a fleet of 4,000 e-bikes across the US, achieving a remarkable 100% year-over-year growth rate. Our mission is to serve an underserved audience of gig workers, aiming to manage the largest electric two-wheeler fleet in the US. Our dynamic team of 150 people is expanding quickly.

About The Role

We are looking for a hands-on, results-oriented Operations Supervisor to support daily operations across multiple stores. This is not a pure project management role — the focus is on daily identifying issues, ensuring accountability, driving the team to meet KPIs, meeting company expectations and ensuring the smooth operation of full-cycle stores and solving any issues that arise during the work daily operations.

Responsibilities

• Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards
• Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores
• Act as primary point of escalation for urgent operational issues (e.g., technical or facility disruptions), coordinating timely resolution to minimize downtime
• Manage office procurement processes with a strong focus on cost efficiency and vendor optimization
• Provide structured support for reporting and analytics, including review and validation of daily reports in collaboration with the operations team
• Ensure 100% accuracy and compliance in collections reporting
• Maintain ongoing communication and collaboration with cross-functional teams to resolve operational issues quickly and effectively
• Identify errors in processes, correct them, and train staff to prevent recurrence
• Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures
• Monitor workforce scheduling efficiency, eliminating idle time and ensuring optimal staff allocation
• Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive and performance-driven culture
  
  

Requirements

• Proven experience in an operations, service, or retail supervisory role, ideally within a fast-paced or high-growth environment
• Proficiency with spreadsheets and data-driven decision-making
• Excellent communication skills; fluency in Russian and English required
• Character: persistent, detail-oriented, and numbers-driven
  
  

Benefits

• Competitive salary
• Remote work flexibility
• Collaborative and innovative work environment
• Potential for career growth and advancement within the company