Location: Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Dispute Resolution Specialist to join our remote team and support our growth.

Responsibilities:

• Review and investigate customer disputes to assess validity and determine appropriate action
• Gather relevant information and prepare clear, professional responses to resolve issues
• Collaborate with clients and internal teams to ensure timely resolution and gather additional context when needed
• Escalate complex cases to management or legal and assist in strategy development
• Maintain accurate records of all dispute activities and outcomes
• Help develop preventative measures and work with clients to reverse disputes through effective communication
  
  
  

Requirements

• 1+ year experience in dispute resolution or a related field
• Experience handling disputes in Stripe
• Proficiency in Microsoft Office, Google Workspace, and other relevant software
• Strong analytical, problem-solving, and communication skills
• Detail-oriented with a high level of accuracy
• Fluent in English (C1-C2 level)
  
  
  

Benefits

• Full-time position
• Probation period: 2 months
• Monday to Friday, during daytime hours (EST)