Quality Assurance and Training Manager
Whizz
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See open jobs at Whizz.See open jobs similar to "Quality Assurance and Training Manager" Flashpoint.Quality Assurance
Lebanon
Posted on Feb 3, 2025
At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed.
We are looking for a Quality Assurance and Training Manager to enhance our customer service team's efficiency, knowledge, and performance. If you have a keen eye for detail, a passion for training, and experience in quality assurance, we'd love to hear from you!
Requirements
Responsibilities:
We are looking for a Quality Assurance and Training Manager to enhance our customer service team's efficiency, knowledge, and performance. If you have a keen eye for detail, a passion for training, and experience in quality assurance, we'd love to hear from you!
Requirements
Responsibilities:
- Conduct quality checks on calls and chats within the remote team to ensure high service standards
- Organize and lead regular online training and refresher sessions both for remote and on-site teams
- Hold one-on-one coaching sessions to address weak areas and develop improvement plans for team members
- Maintain and update the Customer Service Knowledge Base, including creating instructions and briefing the team on changes
- Experience in Quality Assurance within a customer service environment
- Strong communication and coaching skills to train and support the team effectively
- Ability to analyze feedback and implement actionable improvement plans
- Experience with customer feedback
- Proficiency in English (additional languages are a plus!)
- Competitive salary with performance bonuses
- Friendly and supportive team
- Opportunity to work and grow professionally at an international level
This job is no longer accepting applications
See open jobs at Whizz.See open jobs similar to "Quality Assurance and Training Manager" Flashpoint.
