Customer Support Representative

SeatOS is on a mission to transform and digitize the land & sea travel industry, making all routes instantly bookable by anyone. Part of the leading land & sea transportation group, Travelier, SeatOS is building the dominant Transport Management System (TMS) in APAC.

We are hiring for a Customer Support Representative to join our team. This role will report into our Customer Support Manager and will be full time based out of our Bangkok office.

Responsibilities will include:

• Assist with administrative and operational tasks, including data entry, documentation, and updating customer records.
• Handle small priority issues and requests from users of the SeatOS platform, ensuring timely and accurate resolution under the guidance of senior team members.
• Support the onboarding process for new customers by assisting with data entry and setup tasks, collaborating with other departments to ensure accuracy.
• Shadow senior customer support staff to learn about the SeatOS platform and customer service procedures.
• Contribute to maintaining and updating training materials and knowledge base resources to improve customer support efficiency.
• Participate in team meetings and training sessions to continuously develop knowledge of the SeatOS platform.
• Assist in responding to customer inquiries via email, chat, and phone, providing support under supervision.

• Fluent in Thai, with very good written and verbal communication in English will be required for this role.
• Experience in customer service and support roles is preferred for this role.
• Strong analytical and problem-solving skills with the ability to work independently.
• Ability to multitask on a number of different cases and tasks whilst adhering to the SLAs of the department.
• A high level of working proficiency with software tools such as Zendesk, Jira, Google Docs is a must.