SeatOS is on a mission to transform and digitize the land & sea travel industry, making all routes instantly bookable by anyone. Part of the leading land & sea transportation group, Travelier, SeatOS is building the dominant Transport Management System (TMS) in APAC.

We are hiring for a Customer Support Representative to join our team. This role will report into our Customer Support Manager and will be full time based out of our Bangkok office.

Responsibilities will include:

• Receive, investigate, and resolve issues or requests raised by users of the SeatOS platform, collaborating with other departments as required to ensure timely resolution.
• Respond to clients queries regarding the SeatOS platform and its functionality, providing detailed explanations and training documentation as required. Comfortable across email, chat, and over the phone.
• Contribute to the development and maintenance of a comprehensive knowledge base and training materials to assist customers and improve efficiency.
• Complete data entry and implementation tasks as part of the customer onboarding process, working with other departments to test, troubleshoot, and ensure accuracy of the data and completion of the set-up.
• Become an expert of the SeatOS platform, constantly learning about new features, workflows, and how you can better educate customers or make your own tasks more efficient.
• Be comfortable managing your own workload and adhering to individual and departmental SLAs and KPIs.

• Fluent in Thai, with very good written and verbal communication in English will be required for this role.
• Experience in customer service and support roles is preferred for this role.
• Strong analytical and problem-solving skills with the ability to work independently.
• Ability to multitask on a number of different cases and tasks whilst adhering to the SLAs of the department.
• A high level of working proficiency with software tools such as Zendesk, Jira, Google Docs is a must.