You will:

• Manage client accounts on all levels.
• Work closely with clients to understand their business challenges and recommend and execute creative strategies to increase value with Rep.
• Provide training and education on the Rep platform and new features.
• Ability to communicate technical concepts to technical and non-technical audiences.
• Work closely with clients to understand their challenges.
• Recommend and execute creative tactics and strategies to increase value with Rep.
• Be responsible for Rep's product adoption and advocacy.
• Serve as Rep's clients' advocate within the Rep Team.
• Work in an amazing team!

Requirements

• Native English speaker.
• Located in EST states.
• Willingness to accommodate EU timezone during training.
• Minimum of 1 year of successful experience in customer success within a fast-paced startup environment.
• Ability to thrive under pressure.
• Strong analytical skills with the ability to draw insights from raw data.
• Love for communication with clients, both in writing and face-to-face.
• Expertise in presenting concepts and vision to senior teams and influencing their strategic thinking;
• Capability to communicate complex technical concepts to both technical and non-technical audiences.
• Strategic consulting skills with a keen technical curiosity.
• Experience handling and prioritizing multiple tasks at a time.

Preferred requirements‍

• Experience working with Data & BI systems
• Experience working with CRM tools (Trello, Jira, Salesforce, Zendesk etc.)
• Experience working with any eCommerce platform (e.g., Shopify, Magento, Bigcommerce, WooCommerce) or tool (e.g., Attentive, Klaviyo, Post Script,)
• Being referred by a current Rep team member is a plus!

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content

• qweqweqwe
• qweqweqeqw
• qweqweqwe

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.