Come join the Mesh Team!

Mesh is paving the way for seamless corporate Travel & Expense management, and our journey is gaining momentum.

As a Support Specialist at Mesh you will be responsible for providing global first-class service to customers of all permission levels via phone, chat, and email. The position requires the ability to work in shifts.

What will you do?

• Support customers of all permission levels via multiple support channels – live chat, e-mails, and phone calls.
• Work on a few platforms simultaneously with constant internal communication.
• Become a Mesh platform expert – learn the ins and outs of Mesh platform capabilities to guide customers on “how to” things.
• Provide step-by-step tutorials to customers verbally and/or in writing.
• Escalate technical issues to our solutions team.
• Identify trends and escalate to your manager.

What should you have?

• Availability for 4 shifts a week- Sunday, Monday, Wednesday + Friday from 10:00-18:00.
• Fluency in English and Hebrew, written and spoken is a MUST.
• Experience of at least 1 year working in an international customer support team.
• Ability to work at least 2 days a week from our TLV office.
• High service level awareness with a problem-solving attitude and excellent communication skills.
• Knowledgeable with G-sheets, ZenDesk, and SalesForce – an advantage.
• Fast learner, and tech-savvy – an autodidact with analytical capabilities and mindset.
• Able to self-manage, multi-task, prioritize and manage time effectively.
• Ability to learn and adapt to new technologies quickly and efficiently.