Key responsibilities:

• Continuous 24/7 tickets monitoring and alerting
• Logging production errors in the K2view ticketing system
• Investigating and analyzing production issues
• Notifying customers as necessary
• Restoring the system to an operational state when applicable, gathering data for Tier 2/R&D, and creating data correction processes
• Informing the project team of necessary changes to address and resolve the error, if applicable
• Engaging Tier 2 support when needed
• Generating weekly and monthly ticket reports

Qualifications:

• Bachelor's degree in Information Systems, Industrial Management, Computer Science, or relevant experience.
• Required: Over 2 years of experience with Linux (Windows experience is a plus).
• Required: Over 2 years of experience with SQL/NoSQL databases.
• Required: Proficiency in diagnosing and resolving basic technical issues.
• Required: Fluent in both spoken and written English.
• Required: Willingness to work shifts, including one weekend per month (24/7 shifts).
• Required: Exceptional communication skills.
• Required: Customer-focused and able to remain calm under pressure.
• Preferred: Proven experience as a Support Engineer or in a similar customer support role.
• Preferred: Proven experience with Java programming.