Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 business users at 300,000 companies worldwide, our data room platform powers hundreds of billion-dollar M&A deals every day for the world’s top investment banks, advisory firms, and corporate dealmakers.

The role

We’re looking for a Premium Solutions Manager to join our remote team in Japan and become the go-to operational partner for investment banking associates, analysts, and deal teams executing high-stakes M&A transactions. Working hand-in-hand with our Key Accounts sales team in Japan, you’ll ensure every advisory and investment banking client experiences flawless execution – from onboarding through deal close.

This role is for someone tech-savvy and sharp under pressure: capable of untangling complex issues quickly, communicating solutions with absolute clarity, and building instant credibility with some of the world’s most demanding business professionals.

This is a unique opportunity to build a track record at the center of the world’s most important M&A deals, inside a multinational, fast-evolving SaaS company.

What you will do

• Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination

• Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required

• Guide clients during onboarding, project launch, migrations, and other critical project phases

• Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate

• Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues

• Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management

• Investigate the client’s issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds

• Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team

• Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently

• Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items

• Share recurring issue patterns, workarounds, and best practices with customer support, sales, and product teams.

• Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals

What we look for

• 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support/Success role – ideally supporting high-stakes or deadline-driven B2B clients

• Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks

• Clear, confident communicator – able to explain complex technical issues simply, in writing and in live conversation

• Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to escalate

• Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice

• Highly organized and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision

• Native-level proficiency in Japanese and ideally, business-level proficiency in English

Nice to have

• SaaS, financial, fintech, or information security industry background

• Genuine interest in financial markets, M&A, or the investment banking world

• Skilled in applying AI tools to surface risks, accelerate case investigation and documentation, and sharpen high-stakes client communication