Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours. Our key products include:

Ideals Virtual Data Room (VDR): A secure, cloud-based platform for sharing confidential documents during due diligence, fundraising, M&A, legal transactions, and other business-critical workflows.

Ideals Board: A platform for boards and executive teams to streamline governance and enhance decision-making in a fast, secure, and compliant way.

The role

Ideals reached 480 employees across 27 locations and keeps expanding globally. To support this growth journey, we seek a Systems Administrator remotely in Ukraine to ensure the smooth operation of IT infrastructure using modern approaches. In this role, you will focus on internal IT requests from our colleagues, participating in various IT projects in collaboration with other teams across global locations as we scale.

If you thrive in dynamic environments and possess a can-do attitude to improve existing processes for higher efficiency and internal customer satisfaction, this is an ideal opportunity to make a lasting impact on a growing company.

You will report to the ITSM Operations Manager, and collaborate closely with Service Desk colleagues, Security and Business Process Automation teams, and the Director of Internal IT.

Schedule: remote from Ukraine, 8-hour working day local time, no night shifts.

What you will do

• Own and administer the company’s Identity Provider (IdP), including SSO, MFA, access policies, and identity lifecycle management

• Design, configure, and maintain SAML and SCIM integrations with internal and third-party applications

• Maintain and optimize integrations between Google Workspace, HR system, and the Identity Provider to automate joiner, mover, and leaver processes

• Administer cloud services with a focus on access governance, security, licensing, and automation

• Monitor system health, diagnose complex cross-platform issues, and lead resolution of identity- and access-related incidents

• Lead and execute system migrations between cloud, on-premises, and SaaS platforms

• Support Service Desk colleagues in handling complex escalations and providing guidance on advanced technical issues

• Contribute to regular ticket resolution when required, particularly for high-impact or complex cases, ensuring service continuity

• Collaborate closely with the Information Security team on access controls, security reviews, and audit-related activities

• Drive continuous improvement of identity, access, and cloud processes through automation and standardization

What you bring

• 5+ years of experience in Systems Administration, Identity & Access Management, or L3 internal IT support

• Strong hands-on experience with Identity Providers (IdP), preferably Okta

• Proven experience configuring and maintaining SAML and SCIM integrations

• Experience integrating Google Workspace and HR systems with Identity Providers to automate user lifecycle management

• Strong experience with MDM and endpoint management tools (e.g. JumpCloud), including device enrollment, policy management, and compliance enforcement

• Solid understanding of cloud services administration, including access control, security, and licensing

• Advanced troubleshooting skills across identity, SaaS platforms, and operating systems

• Experience working with Windows and macOS in an enterprise environment

• Knowledge of IT Service Management tools and structured operational processes

• Upper-Intermediate English (B2) or higher, written and spoken

Nice to have

• Knowledge in networking fields

• Experience with the creation and administration of basic workflows in Jira

• Cisco-issued certification / ITIL foundation / Comptia A+ or above

• Experience in PowerShell and Bash

Our assessment process

• One-way video interview (10 mins) and Online Test (15 mins)

• Test task (~3 hours)

• Interview with the Hiring Manager (60 mins)

• Competency-based interview with the Talent Acquisition Specialist (90 mins)