Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

Guesty is looking for an experienced video creator and producer to join our Knowledge team.

The role focuses on creating customer-facing explainers and customer education videos to educate our users about using the product to promote self-service.

If you have a passion for scriptwriting, camera work, editing, and technology, and love creating videos from start to finish, this is the role for you!

Responsibilities:

• Create explainer and customer education videos, leading the process from start to finish
• Learn the topics at hand
• Write scripts that will help users understand
• Create storyboards
• Manage pre-production filming days (organize locations, actors, equipment)
• Prepare presenters for filming
• Prepare set for filming, including lights and sound setup
• Operate cameras, lights, an sound equipment
• Capture product screens
• Direct, manage, and produce filming days and webinars
• Edit videos using Premiere Pro, including creating motion graphics, effects, and sound editing
• Create additional visual content including animations, images, and GIFs.
• Communicate with different stakeholders in Guesty throughout the entire process to ensure updated, relevant, and accurate videos.
• Keep videos up to date and accurate when features are updated and when new capabilities are added.
• Align the branding and the visual and audible language across all types of visual content.
• Work closely with training, customer-facing teams, and product managers to identify areas of focus where users need visual educational content.
• Use analytics tools to monitor views, engagement, and user experience.

Requirements:

• 2+ years of experience producing and creating explainer and customer education videos
• High level of English
• Tech-savvy and up-to-date with the latest technology, especially in the world of video and visuals
• Experience with scriptwriting for digital platforms, and a passion for delivering precise, understandable information and ideas
• Experience with professional cinematic equipment such as cameras, lighting, etc.
• Ability to manage and prioritize tasks and meet deadlines
• Ability to cooperate with team members and other stakeholders, to achieve goals on time
• A good eye for visuals and attention to details.
• Proven experience with Adobe Suite: Premiere Pro, After Effects, Illustrator, Photoshop, Audition

Good to have:

• Experience working on a SaaS product
• Experience working with Zendesk, Jira, Monday.com, Figma, and Google Drive
• Experience with customer support, customer education, or tech support
• Experience in working with other types of visuals, such as icons and GIFs

**Please apply with an attached portfolio. Include videos where you were the video editor and/or the scriptwriter.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.