We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we believe by creating greater access to high value assets like real estate we believe we can be part of solving some of the wealth inequality. Our investment platform is focussed on one of the largest asset classes in the world - property. We are gaining significant momentum with our portfolio of products focused on the UK property investment market.

Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership.

Our four values are the foundation of our culture and shape our behaviours - no BS, pursuit of excellence, feedback obsession and healthy ego. We have built a high performing organisation where intrinsic drive fuels GetGrounders to build a world class investment experience for our users.

In numbers:

• 🧑‍🤝‍🧑 85+ GetGrounders (ex Google, Meta, Deliveroo, Startups)

• 🏘 £1.5Bn+ of assets being added onto our platform annually

• 📈 30,000+ users across 70 countries, with ~10% market share

• 🌎 Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)

Role Summary:

We are seeking an experienced Customer Success Specialist to lead the delivery and operational success of one of our highest-value client accounts. In this client-dedicated role, you will serve as the primary point of contact for all operational matters, ensuring seamless service delivery, exceptional client satisfaction, and internal alignment across departments.

You will be instrumental in maintaining trust with the client, managing day-to-day operations, solving complex problems, and driving continuous improvement to exceed client expectations.

This role is mid-shift (3pm - 12am SGT, Monday through Friday) and will focus specifically on supporting one of GetGround’s largest clients.

What you will do:

• Act as the operational lead and primary liaison for one of GetGround’s largest clients.
  Own the end-to-end delivery of services and solutions, ensuring performance KPIs and SLAs are met or exceeded.

• Build and maintain strong, trusted relationships with client stakeholders, understanding their evolving needs and translating them into operational requirements.

• Collaborate cross-functionally with internal teams (product, sales, support, etc.) to coordinate and resolve issues quickly.

• Identify and implement process improvements to enhance efficiency, quality, and scalability.

• Prepare and deliver regular reporting and performance reviews for both internal and client stakeholders.

You should apply if you:

• Have a Bachelor’s degree in any four year course or equivalent experience

• Have strong written and verbal communication skills in English

• Have experience speaking with and supporting international users

• Have proven experience of managing large or complex client accounts.

• Are highly organised, detail-oriented, and comfortable managing multiple priorities and deadlines.

• Comfortable working in a fast-paced, evolving environment with a proactive and collaborative mindset.

• Are willing to work on-site in our office in Makati, 4 days

• Take energy from delivering customer delight!

What we are building: The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

Diversity & inclusion at GetGround: We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.

• 42% of our employees identify as female or non-specified, 58% as male

• 22 nationalities represented across offices in 5 countries

• Our work on Design Accessibility

• Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride

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