About Crowded

Crowded is a financial technology platform empowering multi-chapter organizations like day camps, nonprofits, associations, sports clubs, and Girl Scouts. We simplify banking, payments, and financial management for sub-accounts, per diem cards, and chapter tracking, helping organizations save time, gain transparency, and scale confidently.

Role Overview

We are seeking a motivated, customer-focused Account Manager for our Customer Success team, specializing in SMB and Mid-Market customers. You’ll manage a portfolio across camps, nonprofits, associations, sports clubs, and Girl Scout councils.

Your mission: deepen customer relationships, identify expansion opportunities, and drive net dollar retention through upsells, cross-sells, and renewals.

This role is ideal for an individual with at least 2 years of experience in account management or customer success, focusing on upselling and renewals, who thrives in a fast-paced environment and is eager to grow with an early-stage company.

Key Responsibilities

• Manage a portfolio of SMB and Mid-Market accounts to ensure adoption, satisfaction, and retention.
• Serve as the primary relationship owner, building trust with stakeholders from executive leadership to operations managers.
• Drive expansion by identifying upsell and cross-sell opportunities (e.g., sub-accounts, per diem cards, processing features, Chapter Tracker).
• Lead renewal conversations, negotiate contracts, and secure multi-year commitments.
• Partner with onboarding specialists to ensure smooth transitions from sales to account management.
• Act as the customer advocate, relaying feedback to Product, Operations, and Leadership.
• Leverage Salesforce and internal tools to track activity, manage pipeline, and forecast opportunities.
• Deliver proactive business reviews and share best practices to help customers maximize Crowded.

Qualifications

• 2–4 years of experience in Account Management, Customer Success, or a related client-facing role (SaaS or fintech preferred).
• Experience with SMB or Mid-Market organizations, ideally in nonprofits, associations, sports clubs, or camps.
• Proven ability to manage renewals, upsells, and cross-sells.
• Excellent communication, relationship management, and negotiation skills.
• Comfortable with complex, multi-chapter customer structures.
• Organized, proactive, and detail-oriented.
• Familiarity with Salesforce or similar CRM systems.
• Ability to travel monthly to Crowded’s Fort Lauderdale office if located outside the immediate area.

What We Offer

• $100,000–$120,000 OTE (base salary + performance-based bonus).
• Comprehensive health, dental, and vision benefits.
• Excellent company culture with a globally distributed team.
• Opportunity to make a direct impact in a high-growth, mission-driven company.

Equal Opportunity Employment

Crowded is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.