Are you ready to dive into the heart of a rapidly scaling global tech company?

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

We're looking for an Operations Manager to be a core part of our go-to-market (GTM) team. In this role, you won't just support the business; you'll be instrumental in shaping our GTM strategy and operational efficiency in Poland. You'll drive key initiatives, ensure our processes are smooth and our data is accurate, and directly contribute to the success of our sales, marketing, and customer success teams. Your responsibilities will include:

• Go-to-Market Strategy and Execution: Drive the execution of sales planning activities and collaborate with sales, marketing, and customer success teams to launch new offers and campaigns.
• Operational Efficiency: Identify and resolve bottlenecks in GTM programs, suggesting and implementing improvements to optimize workflows and drive efficiency.
• Data and Reporting: Maintain data accuracy and prepare vital reports on sales performance and other key metrics.
• Process Management: Assist in managing our operating cadence and ensure day-to-day operational tasks are executed effectively.
• Cross-Functional Collaboration: Serve as a critical link between various teams, ensuring seamless communication and alignment on GTM initiatives.

To ensure you succeed in this role, you're going to need:

• 5+ years of experience, ideally within high-growth start-up/scale-up environments, with an interest in Sales or Operations area.
• Prior experience cooperating with Sales, Operations or/and Marketing teams in a B2B environment.
• Proven track of records in project management and coordination of process improvement initiatives.
• Strong Excel/Google Sheets skills for data analysis and reporting.
• Excellent communication skills for effective cross-team collaboration and clear process documentation.
• An analytical mindset and curiosity to solve problems and suggest improvements.
• Strong problem-solving, decision-making, and crisis management skills.
• Fluent Polish and English (C1) for effective communication, documentation, and presentations.

It will also help you to have…

• Proficiency with CRM platforms (Salesforce, HubSpot, or similar).
• A proactive attitude, eagerness to learn, and openness to feedback.

Benefits

• Private medical care through Allianz Health (company-subsidized, with various packages to choose from)
• Multisport card (multiple options available)
• Access to wellbeing tools (Worksmile).
• Our other benefits will vary due to your location, please ask your talent partner for more detail.
• This is a hybrid position with 1 day per week in the Warsaw office.

Our Diversity and Inclusion Commitment

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please let the respective TA Specialist know so we can best support you.