A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're likely to love it here.

The people you’ll like to work with and things you'll enjoy impacting:
As a Customer Service Representative your purpose will be to support our business clients by addressing their inquiries and ensuring a smooth experience with our platform. This role involves working closely with the US-based customer base, ensuring top-quality service and timely resolutions.

Your Responsibilities:

• Providing assistance and responding to inquiries from US-based business customers through chat and email, offering technical support for the app.
• Handling customer inquiries and managing data through internal systems.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Reporting issues to the technical support team.
• Continuously improving your understanding of the app and enhancing your customer service skills.