***Please note: Only U.S. candidates located in the Eastern and Central time zone will be considered due to team time zone differences.***

Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. Our vision is to be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services. Consumers love Booksy, with a 4.9+ app rating in the App Store & Google Play, and providers gain peace of mind when they use Booksy Biz to manage their small businesses.

As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities. Our inclusive, remote-first team operates with a shared commitment to our values:

1. People first: We empower and elevate the service provider, the consumer, and their communities.
2. Act like an owner: We take responsibility for our actions and their results.
3. Work as a team: We collaborate and care about the success of our team and others.
4. Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity.

Ready to join us? Read on for more.

In anticipation of increasing scale and complexity of the business we’re now looking for a Senior IT Specialist.

We are aiming to create and implement standardized processes and best practices that will serve the entire organization. Our daily tasks include supporting a wide range of IT services, troubleshooting technical issues, and proactively improving user experiences. We work closely with the Security team on a daily basis to ensure compliance. Additionally, we frequently collaborate with the People & Culture and Finance teams to align IT services with organizational needs and ensure smooth operations across departments. We are looking for team members who are passionate about driving global standardization, bringing innovative ideas, and contributing to building a world-class service desk.

Your responsibilities:

• Resolving ongoing technical problems reported on the ticketing system face-to-face and remotely.
• Purchasing, preparing and configuring and maintaining the inventory of equipment for employees and contractors.
• Diagnosing and troubleshooting computers, printers and other peripherals.
• Managing SaaS applications, overseeing access control, optimizing licensing, and ensuring cost-effective use of cloud-based tools to align with organizational needs and security standards.
• Managing APIs, Make, PowerShell, and command-line tools. Efficiently automating workflows, integrating systems, and leveraging scripting and terminal commands to streamline processes, enhance productivity, and ensure cost-effective, scalable solutions.
• Assist in maintaining the network infrastructure in the office.
• Support in the creation and implementation of security policies and IT procedures in Booksy.
• Actively participating in the process of declaring IT hardware and software purchase invoices.
• Taking part in global IT initiatives around Digital Workplace and Endpoint Management.
• Administration of users in Google Workspace, Slack, Office 365.

Tools: Atlassian, Google Workspace, Workspace One, Slack, Ubiquity, Office365, Windows, macOS, ChromeOS, TeamViewer, various SaaS solutions.